publications

@inproceedings{10.1145/3678884.3687139,

title = {Future Dialogues: Personal AI Assistants and Their Interactions with Us and Each Other},

author = {Austin L. Toombs and Kyle Montague and Richmond Y. Wong and Robin N. Brewer and Suchismita Naik and Paul C. Parsons and Selma Sabanovic and Derek Whitley},

url = {https://doi.org/10.1145/3678884.3687139},

doi = {10.1145/3678884.3687139},

isbn = {9798400711145},

year  = {2024},

date = {2024-11-13},

urldate = {2024-01-01},

booktitle = {Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing},

pages = {675\textendash678},

publisher = {Association for Computing Machinery},

address = {San Jose, Costa Rica},

series = {CSCW Companion \'24},

abstract = {We propose a Special Interest Group (SIG) session during which audience participants will discuss future possible configurations of personal artificial intelligence assistants (PAIAs) and their potential capabilities to interact with other humans and other personal AI assistants. Participants will engage in design fiction and speculative design activities to discuss the boundaries of acceptable roles that personal AI assistants may play in our relationships in the future. The goal is for discussion and activities during the SIG to help attendees think through their own research and design work as it relates to exploring the impact that PAIAs and PAIA-like systems might have on our relationships with others and our relationships with technology. In the introduction to the SIG, we will use design fictions, sci-fi analyses, and short case studies to introduce a broad conceptual playing field that will inspire discussion for the 75-minute session.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{10.1145/3658619.3658624,

title = {Metacognitive Strategies to Foster Interculturally-Aware Design Competency},

author = {Ike Obi and Suchismita Naik and Colin M. Gray and Paul C. Parsons and Austin L. Toombs and Moonyung Jo and Prateek Mondan},

url = {https://doi.org/10.1145/3658619.3658624},

doi = {10.1145/3658619.3658624},

isbn = {9798400716591},

year  = {2024},

date = {2024-06-05},

urldate = {2024-01-01},

booktitle = {Proceedings of the 6th Annual Symposium on HCI Education},

publisher = {Association for Computing Machinery},

address = {New York, NY, USA},

series = {EduCHI \'24},

abstract = {Metacognition is vital for learning in general, and its value for HCI educational practices warrants investigation. In general, metacognitive awareness can help student designers consider how their thought processes might influence their design outputs. More specifically, it may also have relevance for helping HCI students develop intercultural competence\textemdashparticularly when students interrogate their own cultural biases and can reflect on the cultural implications of their work. However, there are several challenges associated with developing metacognitive skill in instructional settings, and these may be exacerbated in intercultural settings. In this paper, we share an account of how we engaged with students participating in a study abroad experience, using daily reflection sessions to encourage students to develop their metacognitive awareness and intercultural competence while they worked on digital civics projects in an unfamiliar cultural setting. We describe the metacognitive strategies that we identified within our students’ reflections. Through our narrative, we are able to highlight the intersecting roles that digital civics design prompts, new cultural contexts, and metacognitive questioning may play in how students develop and express their intercultural learning.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{10.1145/3658619.3658625,

title = {Navigating Complexity: Implementing a },

author = {Austin L. Toombs and Paul C. Parsons},

url = {https://doi.org/10.1145/3658619.3658625},

doi = {10.1145/3658619.3658625},

isbn = {9798400716591},

year  = {2024},

date = {2024-06-05},

urldate = {2024-01-01},

booktitle = {Proceedings of the 6th Annual Symposium on HCI Education},

publisher = {Association for Computing Machinery},

address = {New York, NY, USA},

series = {EduCHI \'24},

abstract = {This article describes a Teachable Moment we refer to as the “Buckets and Lenses” approach, which aims to shift student thinking from rigid categorization (“bucket thinking”) to a more flexible, nuanced perspective (“lenses thinking”) that better aligns with the interdisciplinary field of Human-Computer Interaction (HCI). Given HCI’s amalgamation of diverse disciplinary concepts, students often struggle with the application of “fuzzy” concepts, leaning on their prior educational experiences that favor definitive labeling over exploration and context-dependent application. This approach challenges students to re-frame their engagement with HCI concepts, encouraging open-ended exploration and the embracing of ambiguity. By illustrating the method’s application through classroom examples, such as discussions on the “waves” and “paradigms” of HCI and the role of sketches and prototypes in the design process, this paper highlights a strategy for fostering an adaptive mindset. This Buckets and Lenses approach is a pedagogical strategy that we have found helpful for enhancing HCI students’ cognitive flexibility and promoting a deeper, more critical engagement with the field’s inherent complexities.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{10.1145/3658619.3658622,

title = {Themes, Lenses, and Materials: Three Perspectives on HCI Program Development},

author = {Colin M. Gray and Austin L. Toombs},

url = {https://doi.org/10.1145/3658619.3658622},

doi = {10.1145/3658619.3658622},

isbn = {9798400716591},

year  = {2024},

date = {2024-06-05},

urldate = {2024-01-01},

booktitle = {Proceedings of the 6th Annual Symposium on HCI Education},

publisher = {Association for Computing Machinery},

address = {New York, NY, USA},

series = {EduCHI \'24},

abstract = {As an inter-discipline or trans-discipline, HCI includes or references many different sources of knowledge in which students are expected to be conversant. The education of HCI practitioners requires exposure to an increasingly large number of these perspectives. However, how should this exposure be structured, with what level of depth, and through what metaphors? In this unsolved challenge, we outline the complex range of perspectives required and the limitations of typical curriculum and program design techniques. We then illustrate how HCI educators might use three different perspectives to consider and communicate program complexity to students: 1) content themes; 2) transdisciplinary lenses; and 3) design materials. We conclude with opportunities for HCI educators to leverage these insights to build courses, projects, and other program structures.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{zhu2022building,

title = {Building a cross-cultural UX design dual degree},

author = {Di Zhu and Colin M Gray and Austin L Toombs and Chunrong Liu and Wei Liu},

year  = {2022},

date = {2022-01-01},

booktitle = {[] With Design: Reinventing Design Modes: Proceedings of the 9th Congress of the International Association of Societies of Design Research (IASDR 2021)},

pages = {1128\textendash1134},

organization = {Springer},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{goffe2021appetite,

title = {Appetite for Disruption: Designing Human-Centred Augmentations to an Online Food Ordering Platform},

author = {Louis Goffe and Shruthi Sai Chivukula and Alex Bowyer and Simon Bowen and Austin L Toombs and Colin M Gray},

year  = {2021},

date = {2021-01-01},

booktitle = {34th British HCI Conference 34},

pages = {155--167},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{karusala2021future,

title = {The future of care work: towards a radical politics of care in CSCW research and practice},

author = {Naveena Karusala and Azra Ismail and Karthik S Bhat and Aakash Gautam and Sachin R Pendse and Neha Kumar and Richard Anderson and Madeline Balaam and Shaowen Bardzell and Nicola J Bidwell and others},

year  = {2021},

date = {2021-01-01},

booktitle = {Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing},

pages = {338--342},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Jo2020,

title = {Understanding Parenting Stress through Co-designed Self-Trackers},

author = {Eunkyung Jo and Austin L. Toombs and Colin M. Gray and Hwajung Hong},

year  = {2020},

date = {2020-05-05},

booktitle = {2020 CHI Conference on Human Factors in Computing Systems},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2020,

title = {Autono-preneurial Agents in theCommunity: Developing a SociallyAware API for Autonomous Entrepreneurial Lawn Mowers},

author = {Austin L. Toombs and Derek Whitley and Colin M. Gray},

year  = {2020},

date = {2020-01-06},

booktitle = {Autono-preneurial Agents in theCommunity: Developing a SociallyAware API for Autonomous Entrepreneurial Lawn Mowers},

abstract = {More details forthcoming, once it has been added to the ACM digital library},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{watkins2020tensions,

title = {Tensions in Enacting a Design Philosophy in UX Practice},

author = {Christopher Rhys Watkins and Colin M Gray and Austin L Toombs and Paul Parsons},

year  = {2020},

date = {2020-01-01},

booktitle = {Proceedings of the 2020 ACM Designing Interactive Systems Conference},

pages = {2107--2118},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{lee2020robots,

title = {Robots on campus: understanding public perception of robots using social media},

author = {Ahreum Lee and Austin L Toombs},

year  = {2020},

date = {2020-01-01},

booktitle = {Conference Companion Publication of the 2020 on Computer Supported Cooperative Work and Social Computing},

pages = {305--309},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Lee:2019:IVC:3290607.3313064,

title = {Infrastructure vs. Community: Co-spaces Confront Digital Nomads' Paradoxical Needs},

author = {Ahreum Lee and Austin L Toombs and Ingrid Erickson},

url = {http://doi.acm.org/10.1145/3290607.3313064},

doi = {10.1145/3290607.3313064},

isbn = {978-1-4503-5971-9},

year  = {2019},

date = {2019-01-01},

booktitle = {Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems},

pages = {LBW2419:1--LBW2419:6},

publisher = {ACM},

address = {Glasgow, Scotland Uk},

series = {CHI EA '19},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs:2019:ACC:3311957.3359457,

title = {Algorithmically-Generated Communities: A Case Study},

author = {Austin L Toombs and Michael A Davidge and Jeongjin Park and Gregory Sirko and Michael LaPeter},

url = {http://doi.acm.org/10.1145/3311957.3359457},

doi = {10.1145/3311957.3359457},

isbn = {978-1-4503-6692-2},

year  = {2019},

date = {2019-01-01},

booktitle = {Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing},

pages = {387--391},

publisher = {ACM},

address = {Austin, TX, USA},

series = {CSCW '19},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2018-or,

title = {Supporting the Complex Social Lives of New Parents},

author = {Austin L Toombs and Kellie Morrissey and Emma Simpson and Colin M Gray and John Vines and Madeline Balaam},

year  = {2018},

date = {2018-01-01},

booktitle = {Proceedings of the 2018 CHI Conference on Human Factors in 

 Computing Systems},

pages = {420:1--420:13},

publisher = {\"{A}CM"},

address = {Montreal QC, Canada},

series = {CHI '18},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Lazar2018-ew,

title = {HCIxDementia Workshop: Engaging People Living with Dementia},

author = {Amanda Lazar and Austin L Toombs and Kellie Morrissey and Gail Kenning and Jennifer Boger and Rens Brankaert},

year  = {2018},

date = {2018-01-01},

booktitle = {Extended Abstracts of the 2018 CHI Conference on Human Factors 

 in Computing Systems},

pages = {W01:1--W01:7},

publisher = {\"{A}CM"},

address = {Montreal QC, Canada},

series = {CHI EA '18},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Townshend2018-ze,

title = {Development of an online resource to support paedaitric asthma  management: www.beatasthma.co.uk},

author = {Jennifer Townshend and Louise Hayes and Sally Hails and Austin Toombs and Madeline Balaam},

year  = {2018},

date = {2018-01-01},

journal = {Eur. Respir. J.},

volume = {52},

number = {suppl 62},

pages = {PA3134},

publisher = {European Respiratory Society},

abstract = {Introduction: Asthma deaths in the UK are the highest in Europe. 

 21 children died from asthma in the UK in 2012. Simple 

 management strategies shown to improve asthma outcomes and 

 identified as avoidable factors in the deaths of children with 

 asthma are being done infrequently by healthcare professionals. 

 Effective self-management has been shown to improve outcomes, 

 but this can only be done in the context of adequate patient 

 education. Lack of education potentially was a contributor in 

 94% of the children who died from asthma in 2012. Aims: To 

 develop an online resource to support and educate all involved 

 in the care of children with asthma Methods: 3 user groups 

 workshops were developed aimed at 1) Primary Care Professionals 

 2) Parents and 3) Young People with asthma. Workshops were run 

 in collaboration with Open Lab at Newcastle University, an 

 interaction design and computing research group. Volunteers were 

 recruited through advertising on GP websites and in the hospital 

 outpatient setting. Workshops centred around creating personas 

 to inform specific user requirements. Results: An understanding 

 of the knowledge base of the different groups together with the 

 main themes for user requirements was elicited. Branding and 

 usability was explored together with how the different groups 

 would most likely access the information. Discussion: Using 

 these recommendations, the Beat Asthma brand was created and the 

 online resource developed. Since its launch in November 2017, it 

 has had over 4000 views world-wide. Feedback from all user 

 groups has been excellent. It is hoped this resource will 

 support education in all who look after children with asthma, 

 empowering patients and improving self-management. Footnotes 

 Cite this article as: European Respiratory Journal 2018 52: 

 Suppl. 62, PA3134. This is an ERS International Congress 

 abstract. No full-text version is available. Further material to 

 accompany this abstract may be available at 

 [www.ers-education.org][1] (ERS member access only). [1]: 

 http://www.ers-education.org},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2018-tu,

title = {Sociotechnical Systems of Care},

author = {A Toombs and L Devendorf and P Shih and E Kaziunas and others},

year  = {2018},

date = {2018-01-01},

journal = {Prim. Care Companion J. Clin. Psychiatry},

publisher = {dl.acm.org},

abstract = {The goal of this workshop is to bring together CSCW audiences 

 who engage in studies and interventions related to care work. 

 Our aims are to understand how care has been conceptualized in 

 the extant CSCW community, identify core issues and concerns, 

 and …},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2018-nrb,

title = {Appropriated or Inauthentic Care in Gig-Economy Platforms: A Psycho-linguistic Analysis of Uber and Lyft},

author = {Austin Toombs and Colin Gray and Guoyang Zhou and Ann Light},

year  = {2018},

date = {2018-01-01},

booktitle = {Extended Abstracts of the 2018 CHI Conference on Human Factors 

 in Computing Systems},

pages = {LBW532:1--LBW532:6},

address = {Montreal QC, Canada},

series = {CHI EA '18},

abstract = {In this late breaking work, we present preliminary results from 

 a portion of an auto- ethnography in which an HCI scholar drove 

 for both Uber and Lyft over the course of 4 months, recording 

 his thoughts about the driving experience as well as his 

 experiences with …},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2018-yob,

title = {Designing for Everyday Care in Communities},

author = {Austin L Toombs and Andy Dow and John Vines and Colin M Gray and Barbara Dennis and Rachel Clarke and Ann Light},

year  = {2018},

date = {2018-01-01},

booktitle = {Proceedings of the 2018 ACM Conference Companion Publication 

 on Designing Interactive Systems},

pages = {391--394},

address = {Hong Kong, China},

series = {DIS '18 Companion},

abstract = {Recent HCI scholarship has begun to incorporate the concept of 

 care as an alternative design lens, moving beyond health care or 

 social care to consider care as a fundamental relational quality 

 of life. This one-day workshop brings together researchers to 

 find a shared …},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2017-bf,

title = {Hackerspace Tropes, Identities, and Community Values},

author = {Austin L Toombs},

year  = {2017},

date = {2017-01-01},

booktitle = {Proceedings of the 2017 Conference on Designing Interactive 

 Systems},

pages = {1079--1091},

publisher = {dl.acm.org},

address = {New York, New York, USA},

abstract = {Hacking and making practices, participants, spaces, and 

 communities have been of increasing interest to a range of 

 fields that study the interactions between people and computing 

 technologies. As these practices and community models are 

 adopted into a …},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Morrissey2017-co,

title = {HCIxDementia workshop: the role of technology and design in  dementia},

author = {Kellie Morrissey and Amanda Lazar and Jennifer Boger and Austin Toombs},

year  = {2017},

date = {2017-01-01},

journal = {Proceedings of the 2017 CHI},

publisher = {dl.acm.org},

abstract = {With an increasing amount of work within HCI targeting people 

 who have dementia, it is important to understand the ways that 

 various factors influence the technology that is designed for 

 people with dementia, and the way individuals adopt and use (or 

 don't use) this …},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2015-lx,

title = {The Proper Care and Feeding of Hackerspaces: Care Ethics and 

 Cultures of Making},

author = {Austin L Toombs and Shaowen Bardzell and Jeffrey Bardzell},

year  = {2015},

date = {2015-01-01},

booktitle = {CHI '15: Proceedings of the 33rd Annual ACM Conference on 

 Human Factors in Computing Systems},

pages = {629--638},

address = {New York, New York, USA},

abstract = {Communities of making have been at the center of attention in 

 popular, business, political, and academic research circles in 

 recent years. In HCI, they seem to carry the promise of new 

 forms of computer use, education, innovation, and even ways of 

 life. In the West in particular …},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Toombs2015-bn,

title = {Enacting Care Through Collaboration in Communities of Makers},

author = {Austin Toombs},

year  = {2015},

date = {2015-01-01},

booktitle = {CSCW'15 Companion: Proceedings of the 18th ACM Conference 

 Companion on Computer Supported Cooperative Work \& Social 

 Computing},

pages = {81--84},

publisher = {dl.acm.org},

address = {New York, New York, USA},

abstract = {Communities of makers-including hackerspaces, maker spaces, 

 repair shops, and similar groups-have demonstrated a unique 

 approach to collaboration and community maintenance. The 

 dissertation research I discuss in this paper seeks to analyze 

 this community},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Bardzell2014-tv,

title = {"Now that's definitely a proper hack'': Self-made tools in hackerspaces},

author = {Jeffrey Bardzell and Shaowen Bardzell and Austin Toombs},

year  = {2014},

date = {2014-04-01},

booktitle = {Proceedings of the SIGCHI Conference on Human Factors in Computing Systems},

pages = {473-476},

publisher = {ACM},

address = {New York, New York, USA},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Bardzell2011-vq,

title = {The significant screwdriver: care, domestic masculinity, and 

 interaction design},

author = {Shaowen Bardzell and Shad Gross and Jeffrey Wain and Austin Toombs and Jeffrey Bardzell},

year  = {2011},

date = {2011-01-01},

booktitle = {BCS-HCI '11: Proceedings of the 25th BCS Conference on 

 Human-Computer Interaction},

pages = {371--377},

publisher = {British Computer Society},

abstract = {HCI is increasingly recognizing its accountability to 

 stakeholders beyond individual end users. The field now 

 acknowledges that interaction designs participate in social 

 formations, exerting political force whether or not designers 

 intend them to. Inspired by the commitment to social issues 

 common to the arts, architecture, and the humanities, we present 

 the Significant Screwdriver, a research through design pro-ject 

 that explicitly seeks to transgress social norms regarding the 

 gendered division of labour in the do-mestic sphere in hopes of 

 yielding insights or orientations toward improving the quality 

 of domestic life.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Gross2011-me,

title = {Foodmunity: designing community interactions over food},

author = {Shad Gross and Austin Toombs and Jeff Wain and Kevin Walorski},

year  = {2011},

date = {2011-01-01},

journal = {CHI EA '11: CHI '11 Extended Abstracts on Human Factors in  Computing Systems},

pages = {1019},

publisher = {dl.acm.org},

address = {New York, New York, USA},

abstract = {Communities contain a rich diversity of backgrounds, personal 

 experiences, and viewpoints. Fortunately, online social networks 

 can make it even easier for people within a community to meet 

 each other. This leads to an opportunity space for exposing 

 people to the differences of …},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}